Please allow 1-2 business days to process your order. Shipping takes approximately 1-3 business days after order is processed in the United States. International shipping takes approximately 7-10 business days after order is processed. If you may need any special accommodations please email us at
Free shipping on all orders over $75.00 Use Code: FreeShip.
Pick-up option is available in (Austell, Ga.) Use Code: "Pickup" at checkout and directions will be emailed within 24 hours. Pick-up items are only held for 30 days due to warehouse space. Any item not picked up within 30 days of purchase date will be returned to our inventory and NO refund will be issued.
Shoe Heaven has a 3 day (unworn and unused) refund policy. Any items (unworn and unused) must be returned to Shoe Heaven before refunds/exchanges are submitted. Customer pays return shipping.
Packages that are non-deliverable/returned to us will not be refunded unless this issue is on behalf of Shoe Heaven. Example: Items that are returned/can't be delivered due to customer not providing correct address will need to be shipped again at customer's expense.
In the event that items need to be returned or in need of getting information to Shoe Heaven please email us at